Graduate Trainee – Service Desk Administration
NTT DATA · Bengaluru, Karnataka, India · 0-3 years
**About the Role**NTT DATA is hiring a Graduate Trainee to support its Managed Services Client Service Desk team in Bengaluru. The role involves coordinating client requests, maintaining service records, supporting incident resolution and ensuring requests are handled according to established escalation procedures.**Location:** Bengaluru, Karnataka **Work Mode:** Hybrid **Employment Type:** Full-Time **Shift:** 24×7 roster-based shifts, as required**Responsibilities**- Provide administrative support to the Managed Services Client Service Desk team.- Receive, validate and log client requests with accurate details.- Follow established escalation procedures for critical calls and requests.- Assist with categorizing and prioritizing service requests.- Maintain accurate ticket documentation and client records.- Coordinate with team members and stakeholders to support timely service delivery.**Requirements**- High school certification, diploma or equivalent qualification.- Basic to moderate experience in the technology industry or a call centre environment, as stated in the original listing.- Strong verbal and written communication skills.- Good attention to detail and a client-focused approach.- Ability to assess issues and escalate them appropriately.- Ability to work independently under general direction and collaborate with different stakeholders.- Willingness to work roster-based shifts in a 24×7 service environment.
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